Logistics Questions:

  • How long is shipping?

Standard shipping is typically 3-6 business days. Delivery times are also shown in checkout! Please refer to our Shipping Policy.

  • Do you ship Internationally?

We only offer shipping within the U.S and to Canada on our direct website. However, we offer international shipping on Amazon!

**Please be advised that we also do not offer shipping to Hawaii nor Alaska, but orders can be made via Amazon.

  • What is a Pre-Order?

A Pre-Order is an order made to reserve an item before it is available. Pre-Order delivery times are shown on the product page and in the confirmation email.  Please refer to our Shipping Policy.

  • What is your Return Policy?

 We offer a 30 day return policy. Please refer to our Return Policy.

Product Questions

  • Does the grinder come with the stash box bundle?

No, the grinder is sold separately.


  • How much herb can the glass storage jars hold?

Each jar can hold up to an ⅛ of herb


  • What is the brush for? 

The brush is to keep your box and tray clean. You can use it to sweep off any little crumbs.

  • What are the box dimensions?

10in x 7in x 4in


  • Do you also sell flower?

No, we only sell accessories!


  • Do you offer customizations?

No, but you’re more than welcome to customize on your own! If you do, please tag us on any posts! We love to see all of your creative designs!

Troubleshooting and Box Care:

  • How do I set my lock?

To unlock your lock, slide the button to the right. The default code is 000. To reset the code, slide the button to the left and while holding to the left, change the dials to your preferred code. Once you release, your code will be set. You can reset the code at anytime by doing so on the current set code! Please refer to our Lock Tutorial.

  • What happens if we forget the code to our lock?

Unfortunately there is no way to change the code once it’s forgotten. However, we do offer lock replacement kits.

  • Bamboo Care & Tips?
    1. Cleaning: Wipe the bamboo box regularly with a soft, damp cloth to remove dust and dirt. Avoid using abrasive materials that could scratch the surface.
    2. Avoid Excess Moisture: Bamboo is susceptible to damage from excessive moisture. Keep the bamboo box in a dry environment and avoid prolonged exposure to high humidity.
    3. Protection from Sunlight: Prolonged exposure to direct sunlight can lead to fading and drying of bamboo. If the box is placed outdoors or near windows, consider periodically rotating its position
    4. Storage: If the bamboo box is not in use, store it in a cool, dry place. Avoid storing it in damp or humid conditions, as this can lead to mold or mildew growth.

Please refer to our Warranty for further questions on any damage.

For any inquiries or clarification regarding our FAQs, please contact our customer service team at info@hashstash.co