Warranty & Return

PRODUCT RETURNS 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hashstash.co Please note that returns will need to be sent to the following address: 1315 Darlene Avenue San Mateo California 94403.  Please make sure you send your items back in a separate shipping box. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hashstash.co


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty replacements are only applicable to your original order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at info@hashstash.co

 

WARRANTY

All HashStash products purchased directly from us is backed by a 420 day warranty to the original owner of the item. HashStash products purchased through authorized third-party retailers are also backed by our lifetime warranty.

The warranty covers:

  • Cracks or breaks on the wood 
  • Damages to the lock or latch
  • Broken accessories

The warranty does not cover:

  • Cosmetic Damage: scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear or other non-functional changes in the appearance of the product that occur during normal handling and use of the product by any party and which do not impair the functionality of the product
  • Replacement of any non-defective parts
  • Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use

In the event of a warranty claim:

If a part of your product is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you a replacement product if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement product will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.